Zara refers to the flagship chain store
under the umbrella of Inditex Group. It is under the ownership of Amancio
Ortega. It is the largest as well as the most globally present of the six
retailing operations under Inditex, (Morel et al, P. 1). Zara’s concept of
fashion was well received by the general public just a year after it opened
operations in 1975. This assisted it in expansion of store network from their
La Coruna, Galicia headquarters in Spain where their first store is based.
This company’s first overseas store was
in Portugal in 1988 followed closely by their 1989 operations in the United
States. Since then, Zara has opened several new bases of operation in several
countries.
Zara has followed the classic ‘stage
model’ of operation whereby it has strived to enter culturally or
geographically close markets before embarking on activities to attract clients
in other distant markets, (Morel et al, P. 2). The belief by Zara that
distances across the borders should not impend sharing of one global culture
has borne fruits.
By entering the highly competitive
markets considered hugely as the global fashion capitals such as Milan (2001),
New York (1989) and Paris (1990), Zara proved it was ready for competition
posed by the big players. Through its global expansion endeavors, Zara tried
some of the riskiest markets such as the United States so as to better its
vision and culture for the general market.
One notable strategic intention of Zara
in expanding to Portugal before other international markets is the shared
cultural and geographical aspects of Portugal and Spain, (Morel et al, P. 2).
This market required fewer adjustments to its Spanish model of operations.
With time, what mattered more to Zara
was cultural proximity of the countries in which it expanded into Spain. For
instance, some South American markets appeared culturally closer to Zara’s
targeted market than the ones found in Europe. Although starting operations in
New York was not a very financially attractive move, it enabled Zara not only
to get close to the fashion trends of the time but to get much closer to the
fashion trends of the time, (Morel et al, P. 2).
Due to the international experience that
Zara had gained over the years, the management decided that it was better to
reinforce its situation in the markets where it was already in operations
rather than a blanket expansion strategy.
Further, the fast delivery of products which Zara implemented helped
greatly improve its customer satisfaction resulting into more products, (Morel
et al, P. 5). Designing and trends which Zara followed also supported it in
expanding to its new uncharted markets. The online presence has also helped
Zara in its global expansion strategies.
The last area which has really aided
Zara is its vertical method of business integration which spans just in time
production, design, sales and marketing. By adapting to requirements of its
clients in the shortest time possible, Zara has been able to get to its
customers what they need within the client’s timeframes.
Zara considers timeframes for delivering of
client’s orders as being far above and beyond the concerned costs of
production. This has made Zara the port of call to many time constrained clients,
(Morel et al, P. 5). Due to the current saturation in the European market, Zara
has been looking at expansion of its product line across the continents. This
has been especially to get to its clients who may form a substantial possible
client base.
Therefore, capability to adapt to any
cultural base has been one of the main strong points for Zara. By careful
consideration of the cost of market entry and possible gains to be achieved,
Zara has proven itself a major player in the international fashion industry.